Privacy Policy

1. Introduction

PURE Strategic Solution ("PURE," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at PureStrategicSolution.com, use our services, or communicate with us via phone, email, or text message. Please read this policy carefully. By using our website or services, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide: When you submit a claim review request, contact us, or use our services, you may provide your name, phone number, email address, physical address, insurance carrier information, type of loss, and other details related to your property damage claim.

Automatically Collected Information: When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Communication Records: We may retain records of communications between you and PURE, including phone calls, emails, text messages (SMS/MMS), and in-person consultations.

Third-Party Information: We may receive information about you from third-party sources, such as insurance companies, public adjusters, contractors, or referral partners, in connection with your claim.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your insurance claim review request
• To communicate with you about your claim, including via phone, email, and text message (SMS/MMS)
• To provide claims consulting, mitigation, and restoration services
• To coordinate with licensed public adjusters, contractors, and other service providers on your behalf
• To send you appointment reminders, claim status updates, and service notifications
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights

4. Text Message (SMS/MMS) Communications

By providing your phone number and opting in to receive text messages from PURE Strategic Solution, you consent to receive SMS and MMS messages related to your claim, including but not limited to:

• Claim status updates and notifications
• Appointment reminders and scheduling confirmations
• Document requests and follow-ups
• Service updates related to mitigation or restoration work
• General business communications related to your engagement with PURE

Message Frequency: Message frequency varies based on your claim activity. You may receive multiple messages per week during active claim periods.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message from PURE. After opting out, you will receive a confirmation message and will no longer receive text messages from us. You may also opt out by calling us at (770) 562-7873 or emailing [email protected].

Help: For assistance with text messaging, reply HELP to any message or contact us at (770) 562-7873.

No Mobile Information Sharing: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS/MMS messaging program to any third party. We will not share your opted-in phone number or messaging consent status with any third parties for their marketing purposes.

5. Information Sharing and Disclosure

We may share your information with:

Service Providers: Licensed public adjusters, contractors, mitigation specialists, and other professionals who assist in managing your claim and restoring your property.

Insurance Companies: As necessary to process, negotiate, or supplement your insurance claim.

Legal Requirements: When required by law, regulation, legal process, or governmental request.

Business Transfers: In connection with any merger, acquisition, or sale of company assets.

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Claim-related records may be retained for a minimum of seven (7) years in accordance with applicable regulations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of text message communications at any time
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: